Hello, I have never posted one of these before. I just need some advice... Some thoughts on what other people think of this situation. Here goes:

My husband and I are very non-traditional when it comes to Christmas gifts for each other. We have 2 kids and a huge extended family so money is tight. Every year we each decide on a budget and buy our own gifts. I have been wanting a certain pair of jeans for a long time. As soon as a promotional code was available, I jumped at the chance to buy the jeans. Unfortunately, I purchased a size too small and I sent them back for an exchange. I sent them back on 12-17-08, the same day I received them. I have been watching the site daily to make sure the jeans, in the right size, were still available. Today, 1-5-09, I received an email at around 11 AM, PST saying the jeans are out of stock and I would be credited back. That's not a huge deal, I knew that might happen. BUT, when I checked the site in the evening, they were IN STOCK. I immediately emailed the customer service department and asked them to process the exchange. I was told the only way I could have the jeans is to re-purchase them at the full price. I feel royally screwed. I have been shopping from this very popular site for 6 years! Does anyone else think this is right?


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